Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us to obtain an RMA before you ship your product back.
To complete your return, we require a receipt or proof of purchase.
Item must be in its original condition, not damaged or missing parts for reasons not due to our error
Returns must be delivered back to us within 7 days of obtaining an RMA number unless it is still within the first 30 days of the original purchase date.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@luxvar.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@luxvar.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Return instructions will be provided once an RMA is approved.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Premium Lifetime Warranty Policy for Chargers and Charging Cables

Products that are explicitly sold with a 1-year warranty or any other term are not covered under this lifetime warranty policy.

Exclusive Lifetime Assurance: Experience total peace of mind with our exclusive "Lifetime Warranty" for your chargers and charging cables. Designed for discerning customers who value enduring quality, this warranty is a testament to our confidence in the long-lasting durability of our products.

Unmatched Product Replacement: Should your charger or charging cable ever falter under regular use, we’re here for you! We will seamlessly replace it with an equivalent or an upgraded model that perfectly matches your device's needs, ensuring you're always connected and charged up.

Friendly Replacement Costs:

  1. As a special commitment to our valued customers, the first replacement of your originally purchased product is absolutely FREE.
  2. For any subsequent replacements, we offer an unbeatable price of just $5 each.
  3. A nominal shipping fee of $5 ensures your replacement reaches you swiftly.

Insider Tip: Keep an eye out; our dynamic fee structure might bring even more delightful surprises in the future!

Lifetime’s True Meaning: When we say "lifetime", we are with you for the journey! Our warranty runs as long as devices compatible with your original charger or cable are in production. Stay charged, stay connected, always.

Commitment to Your Continued Satisfaction: Our pledge doesn’t just stop with the original product. Even our replacement products come with a robust guarantee, resonating with our dedication to serve you better.

Evolving with You: As technology and user needs change, so do we. While we promise consistency in quality, we also reserve the right to refine our warranty policy to better cater to your evolving needs.

Trust, But Assured Quality: Your trust is paramount to us. However, to ensure the integrity of our processes and protect all our valued customers, we might occasionally need to decline warranty claims under specific circumstances.